FAQ

Can I order a sample of a product I like?

Absolutely! We feel the best way to fall in love with our product is to see it in hand. You can order a sample by simply selecting “Sample” in the dropdown menu on the product page.

What types of card stock do you offer?

To compliment our wide range of printing options, we offer a variety of high quality, eye-catching card stocks.

Signature Matte Card Stock (offered in White or Ivory):

This Neenah 110# cover weight card stock is a traditional and popular choice.

Pearlescent Shimmer Card Stock (offered in White or Ivory):

This 110# cover weight shimmer card stock adds a touch of shine to your design.

Classic Textured (offered in White or Ivory):

A 110# cover weight textured card stock enhances your invitations with a hint of texture.

Craft Card Stock:

This 100# craft brown paper bag-like card stock pairs beautifully with some of our rustic designs.

What if I want to print these items myself?

We offer digital files of all our designs. Simply select “Digital Files” from the dropdown menu on the product page and supply your content. We create custom files with your content and e-mail you high-resolution PDFs for you to print, either at home or at your local print shop.

What size photos should I ideally submit for my photo Save the Date cards?

JPEGs should be at least 300 dpi, though feel free to send us the highest resolution you have.

Will my invitation have Ivory Isle’s logo on it?

This is your wedding, and your stationery, and for the most part your items will be unbranded. The one exception is that our logo will be stamped discreetly on the back of your folded Thank You cards.

Can I include menu options and song requests on my RSVP?

You certainly can.

How do I find items matching my choice of wedding invitation?

Complimentary products to your invitation will appear at the bottom of the product page, easily linking you to other items in your chosen suite, such as Save the Date Cards, Menus, Programs and Place Cards.

Can you print on my envelopes?

Yes! We’re happy to remove the time-consuming, tedious work of envelope addressing by custom printing your guests’ names and addresses on the front of your main envelopes. We also can print your return address on the back flap of the main envelope, and your name and address on the front of the response envelope. See pricing on the product page.

Can I purchase belly bands for my invitations?

Yes! We love a good belly band to neatly hold an invitation suite together. If you don’t see one offered in your design suite, please contact us and we’ll be happy to create a custom option for you.

How do I sign up for an Ivory Isle account?

There are two ways to join the Ivory Isle Designs family –

  1. When you’ve chosen the design you’d like for your wedding, simply add to your basket and follow the on-screen instructions as you go to the checkout.
  2. If you’re not ready to check out, please enter your e-mail address in the box at the bottom of every page to join our mailing list and we’ll do what we can to present some ideas for your wedding

How do I check the status of my order?

You will receive regular update e-mails, from the moment you complete your order through to when it’s printed and then shipped shortly afterwards. If you have any additional questions, you can always reach us at josie@ivoryisledesigns or at (612) 425-5567.

What is Ivory Isle’s policy on returns?

We believe you’ll be thrilled with the quality of your order, though if for any reason you’re unhappy with the items you’re sent, please contact us immediately so we can decide how best to proceed.

What are Ivory Isle shipping options?

Ivory Isle ships via the United States Postal Service using 2-3 day priority mail, unless otherwise specified.

When should I send out my stationery?

If you choose to mail out Save the Date cards, they will be the first thing you post, and can be sent out about six months ahead of your special day. These are especially useful if you’re planning a destination wedding that will require most guests to travel, if you’re planning a summer wedding or getting married on, or near, a holiday that your guests might be inclined to make early plans for. Make sure everyone knows not to make alternative arrangements!

Wedding invitations are best mailed eight weeks before your wedding. It is OK to send them only six weeks in advance if you’ve previously sent Save the Date cards, because your guests will already be holding that day open on their calendars. If you choose not to send Save the Date cards and your wedding falls on a holiday, on a special day like New Year’s Eve, or you’re marrying abroad, your invitations can be sent as early as twelve weeks in advance.

When ordering wedding stationery, be advised that the production process can take up to four weeks, with an additional week for shipping, so order early to avoid finding yourself in a time crunch.

How much postage will I require for my cards and invitations?

Excluding certain optional extras, most of Ivory Isle’s wedding invitations weigh less than one ounce.

Domestic mail within the United States costs as follows:

One ounce and below: 47¢

One to two ounces: 68¢

Two to three ounces: 93¢

Three to three-and-a-half ounces: $1.15

The safest way to be certain you’re paying the correct postage is to take a sample invitation – complete with all inserts – to the post office, get it weighed and request the exact cost.

Contact Us

We’re happy to answer your questions or arrange a call to discuss your new project. Feel free to send us an e-mail (josie@ivoryisledesigns.com), give us a call 612-425-5567  or drop us a line via the form to the right. We’re looking forward to hearing from you!

Happy to Help

Reviews

Absolutely beautiful place cards!! I used these for my wedding and got MANY compliments on them! Plus, the customer service was amazing!! Everything was perfect, correct, and was shipped to...

alissawilliams11
alissawilliams11

Josie was wonderful to work with. She made all changes/edits we requested very quickly. She even worked with us to create some custom designs. She was quick to respond to...

Annette Gwozdz
Annette Gwozdz

Josie is so great to work with! Josie did an excellent job on our wedding programs. She is very responsive and will make sure you love your order before any...

Victoria R.
Victoria R.
More Reviews >

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Can't find what you're looking for? We can create your dream stationery design, something unique and unforgettable that will make your wedding extra special.

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